Refund policy

  • Signature Collections: Final Sale Policy. All pieces within the Elizabeth Croft Signature Collections that are made to order are final sale. Because each piece is produced specifically upon order, purchases are not eligible for returns, exchanges, refunds or cancellations once an order has gone into production. 

    We encourage clients to carefully review all product details, including dimensions, materials, stone specifications, and sizing, prior to completing their purchase.

    If an order arrives damaged or differs from the specifications confirmed at the time of purchase, please contact Elizabeth Croft upon receipt. Each matter will be reviewed individually and, where appropriate, we will work with you toward a resolution.

    By placing an order, you acknowledge and agree to the terms of this Final Sale Policy.

Custom and Made-to-Order Pieces

By commissioning a custom piece, you acknowledge and agree to the following:

  • Deposits. Custom orders typically require a non-refundable deposit to begin work, with the balance due prior to completion or delivery. Specific deposit amounts and payment schedules will be communicated to you in writing before work begins.

  • Lead Times. Estimated production timelines will be provided at the time of order but are approximate and may vary depending on materials, sourcing, and design complexity. Should a piece require longer than the originally estimated lead time, we will notify you as soon as reasonably possible with an updated timeline. Delays of this nature do not entitle the client to cancel the order or receive a refund of any deposit or payments already made.

  • Approvals. Custom designs may involve sketches, renderings, or wax/CAD approvals at various stages. Once a design is approved by you in writing (including via email), changes requested after that point may incur additional costs and extend the timeline.

  • Cancellations. Due to the bespoke nature of custom work, cancellations after a deposit has been paid or after materials have been sourced may not be eligible for a refund of the deposit or costs already incurred.